Exchange & Returns

We want you to be happy with your cap. If something is not right, this is how exchanges and returns work.

Return window

You can ask for a return or an exchange within 10 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it and in its original packaging.

Exchanges

We replace items that arrive defective or damaged. To arrange an exchange, contact us with your order number and a photo of the item.

Refunds

When we have received and checked your return, we will email you to say whether the refund is approved. Approved refunds are sent to your original method of payment, or another method we agree with you, and usually reach you within 3 to 10 business days.

What we cannot refund

Items that show signs of use, items that are not in their original condition or are missing parts for reasons that are not our error, and sale items (only regular-priced items can be refunded).

Sending an item back

Please contact us before you send anything. Return shipping is paid by the customer, except when the item arrived defective or damaged.

Contact us